5–6 pm: Wine Tasting provided by DC Wine Academy
6–8 pm: Panel Discussion

“Experience designers” around the globe are pushing the boundaries of innovation and creating uniquely personal and memorable experiences for the customers they serve. In D.C. we are witnessing innovative experience design in the fields of hospitality, healthcare, government, philanthropy, food, retail, real estate development, media, and the arts. Panelists discuss the meaning of “experience economy,” and the ways in which institutions can and are approaching experience as a distinct economic offering.

PARTICIPANTS 

James Gilmore, Co-founder of Strategic Horizons; co-author of The Experience Economy, Authenticity and Markets of One. Gilmore will provide context and vocabulary, and articulate the strategic and economic underpinnings of an “experience economy.”

Karen Hold (moderator), CEO and Design Strategist in Customer Experience and Innovation for Experience Lab

George Koch, Evangelist and Facilitator, Center for the Creative Economy; Founder and Chair Emeritus, Artomatic, Inc.

Klaus Ottmann, Curator at Large and Director of the Center for the Study of Modern Art, The Phillips Collection. Ottmann will discuss the creation of The Phillips Collection's new permanent installation, a wax room by Wolfgang Laib.

Septime Webre, Artistic Director, Washington Ballet

Leslie Felbain, Associate Professor, Head of MFA in Performance program, University of Maryland; Artistic Director, Infinite Stage

Kera Carpenter, Owner/Chef, Domku Café

Patricia Zingsheim, Chief of Downtown Planning, District Office of Planning